SHIPPING AND DELIVERY POLICY
Same Day Shipping by 4pm & Delivery Date Estimate
Avionix Supply CO provides same day shipment of in stock items if the order is received prior to 4 pm local time Monday-Friday at the origin warehouse of the shipment using the carrier UPS or FedEX. Orders placed with carrier USPS, FedEx or other carriers are not covered in the 4 pm same day shipping policy. Please note, special instructions or requests submitted with an order may delay fulfilment time and same day shipping cannot be promised. Cut to length materials (ie metal, wood, fabric, etc) and/or made to order items (ie hose assemblies, cable assemblies, laser marked wire, etc) may not ship same day depending on shop capacity. Special orders and dropship items are not covered under the same day shipping policy due to fulfilment outside of our direct control.
For online orders, items in the Shopping Cart will display stock status as well as an expected delivery day based on the shipping method chosen when “Optimized” fulfillment is used. This date will factor the time the order is placed as well as origin warehouse and destination zip code. Carrier delays due to weather and other factors outside of our control removes Avionix Supply CO responsibility from quoted delivery date. On days when order volume exceeds operation capacity, for example after holidays or closures, same day shipping cannot be guaranteed although we will do everything possible to meet our goal. Delivery dates will depend on exact time of order placement, so the true expected date will be referenced on the Order Confirmation screen. On Backordered items, Out of Stock items, Special Orders, Dropship items, and Non-stocking Products, we will provide an expected ship date if the item is on order from the supplier. However, these dates are expected delivery date of PO’s and we cannot guarantee the items will be delivered within that window as factory delays and other elements outside of our control can delay the order.
Ship and Backorder
Orders shipping within the lower 48 USA are defaulted to ship and backorder. If you would like your order held and shipped in one package, please note in the Special Instructions box that you would like the order to ‘Ship Complete’. Orders shipping from our Alaska store are defaulted to Ship Complete. If you have a preferred ship date other than the date of order placement, please note that in the Special Instructions as well. International and Canadian orders are defaulted to Ship Complete when all items are in stock. The customer can select the “Ship and Backorder” option is in the Shopping Cart (Customer will be charged freight on both shipments). Special instructions or credit card declines may delay fulfillment of the order.
Shipping Charges
Shipping charges provided online are calculated from the weights and dimensions of the box(es) required to ship all the items on the order. The system will look for the optimal fulfillment logic to distribute the items to the required warehouse(s). Shipping rates quoted online will be applied to the order at invoicing. The exception to this is the Ship and Backorder option for International shipments in which case an estimate is provided and actual shipping charge will be calculated at time of invoicing each shipment. If the shipping charges seem incorrect for the items on the order, please use the Special Instructions box in the Shopping Cart to request a manual freight quote from a member of our staff. We will evaluate the contents of the order, origin warehouse(es), and destination and provide via email a new shipping quote. Please keep in mind that the order will be held until you confirm the new shipping estimate provided by the staff member. If a split shipment / backorder is required to complete the order, a different carrier, such as USPS, may be used if the contents of the shipment are light weight and small value. Additional freight charge may be applied at time of invoicing on product(s) that are backordered due to manufacturing or supply chain delays that are of no fault of Avionix Supply CO.
Shipping costs for certain product mixes or types cannot be calculated online. Examples of these types of products are wood, metal, oversized items, made to order items and other specialty cut materials. When this is the case, the shipping costs will be calculated at the invoicing station. The shipping costs charged will be based on the exact weights and dimensions of the actual box(es) used to ship the order. This condition will be referenced in the shopping cart by a note that says ‘We are unable to accurately estimate the shipping costs of your order. Shipping Costs will be Calculated at Time of Shipping’. If you would like a manual estimate before the order ships, please use the Special Instructions box in the Shopping Cart to request a manual freight quote from a member of our staff. We will evaluate the contents of the order, origin warehouse(es), and destination and provide via email a new shipping quote. Please keep in mind that the order will be held until you confirm the new shipping estimate provided by the staff member.
Some oversize charges which were not able to be predicted online will be assessed at time of shipment. Packages over 48 inches in length will be assessed an additional handling fee as declared in the carrier’s service guide. All packages will be charged at the greater of actual or dimensional weight. Pursuant to the carrier service guide, packages over 96 inches in length or 130 inches length and girth will also be assessed a fee for exceeding the maximum package size, in addition to being billed at a 90lb oversize rate. Dimensional weight is calculated as the total cubic inches of a package divided by a dimensional weight factor (domestic US is 194, outside US is 166). Some oversized items can be cut for shipping. If you think this might apply, please return to your shopping cart and include cutting instructions in the Special Instructions box.
Hazardous items may be assessed an additional hazardous shipping charge for each package containing hazardous materials. This fee, if it applies, will be added to the calculated freight charge. Shipping charges for phone in sales are calculated at the time of shipping based on the weights and dimensions of the box(es) used to ship the order. If you would like an estimate, just ask your friendly Avionix Supply CO sales agent and they will provide you one.
Guaranteed service refunds will be honored in accordance with current carrier terms and conditions. For infortmation on qualfiied services and detailed exclusions, guarantees, please visit the applicable courier website. Hazardous goods, oversized items, and any items that require special services or handling may be excluded from carrier service guarantees.
Avionix Supply CO reserves the right to require a signature at time of delivery via the carrier on any order. Contact the customer service team for assistance with questions regarding this policy
Free Shipping on Orders Over $350 / $295
Most orders over $350 merchandise value of in-stock item(s), shipping within the 48 contiguous United States and within Alaska, will be shipped prepaid, with Avionix Supply CO paying the shipping cost. If your order qualifies for free shipping, it will be offered as a shipping method in the Shopping Cart. ‘Free Ground’ must be selected as the shipping method for the order to ship prepaid. Any other shipping selection will bill the quoted amount at the time of invoicing. Please inquire at the time of order if you have questions regarding the free shipping policy as it applies to your order. Normally, Free Shipping orders will be shipped via UPS, although if it is more economical, a different service like USPS may be used. Orders shipping by Fedex Ground do not qualify for prepaid shipping. For our dealer and wholesale customers, free shipping is offered for orders over $295. The same rules in the above section apply to the dealer free shipping policy. Free shipping must be requested at the time of order with your sales person on phone in orders. Orders placed online must use the ‘Optimized’ fulfillment selection to qualify for Free Shipping. Shopping carts where the origin has been manually overridden to a particular warehouse by the user will not qualify for free shipping.
Intra Alaska Free Shipping Policy: To qualify for free shipping in Alaska, the order must ship from our local Alaska branch in Wasilla, AK. Orders over $350 qualify for 1 free shipment (ie Ship Complete). Orders over $700 qualify for two free shipments (i.e. ship and backorder).
Flat Rate Shipping on Tires and Batteries
Orders for certain tires and batteries shipping to the lower 48 USA qualify for our promotional flat rate shipping. If the value of goods otherwise qualifies the order for our Free Shipping promotion, the Free Shipping method WILL be offered. Certain additional items added to the cart may void the Flat Rate offer. Current Flat Rate values are $10 for Tires and $15 for Batteries.
Free Shipping Exclusions
Orders that contain 5 gallon containers, engine cylinders, oversized items, specially cut materials (ie wood, metal, foam, rolled fabric, etc), packages measuring more than 84 inches length and girth or 48 inches long or exceed 100 pounds total weight are excluded from this promotion. Special order or made to order items may be excluded from the shipping promotion. Core charges, hazardous materials fees, box charges, and insurance are not considered part of the order minimum for free shipping evaluation. Please note that Avionix Supply CO prepaid shipping policies do not apply to COD orders.
International Shipping
Avionix Supply CO is recognized as the leading source of materials for aircraft builders, owners and pilots around the world. Over the past 50 years we have developed a family of customers in every part of the globe. Our International order department is more than happy to assist you in placing and processing your order for international shipment. Please note the following guidelines for placing an international order. You may place your order with any of our international representatives or directly with our USA, Corona facility. Correspondence should be sent in English or Spanish to expedite service.
To economize on the shipping costs, International orders are generally shipped complete unless otherwise advised by the customer. We utilize UPS, Fed-Ex and Air Parcel Post for most international shipments. Shipments by UPS and Fed-Ex are highly recommended because of the excellent traceability of the shipments. Parcel post traces are very time consuming and unreliable. We cannot be responsible for shipments made by Parcel Post. Our international department also utilizes the services of many other air and sea carriers. Should the services of a freight forwarder be necessary we can work with one who is familiar with our service or with one of your choice to meet all your shipment requirements.
All freight, duty and customs charges are the responsibility of the customer. If Avionix Supply CO is billed these charges on your behalf, you agree that you will be billed by Avionix Supply CO for these charges. It is the responsibility of the recipient to clear the shipment through their local customs and brokerage and pay all import fees such as customs and duties. Avionix Supply CO does not accept responsibility for any shipments that are abandoned due to the recipients failure to pay import fees. Avionix Supply CO will deduct the cost of freight, return freight , and any applicable import fees for any shipments that are returned due to refusal by the recipient to pay local import fees in the original destination country.
Carriers Shipping Cutoff Times
UPS orders will need to be placed before 4:00 pm EST and 4:00 pm PST Monday-Friday to ship out the same business day. 
FedEx Priority & Economy orders will need to be placed before 3:00 pm EST and 1:00 pm PST Monday-Friday to ship out the same business day. FedEx Ground orders will need to be placed before 3:00 pm EST and 1:00 pm PST Monday-Friday to ship out the same business day.
Most USPS Priority Mail & 1st Class placed before 11:00 am local time Monday-Friday at the origin warehouse will ship out the same business day. USPS orders are not covered under our same day shipping program so we cannot guarantee this cutoff time for same day shipping. Order placed after cutoff will be picked up by USPS on the next business day. We will use the flat rate box service if your parts fit in the box and the service cost is less than USPS Priority Mail. No tracking is available on First Class Mail. Allow 7-10 business days for delivery on First Class mail orders.